Updated · 19 June 2026
Refunds & Cancellation
This policy explains how refunds work for Occavia's one-time digital-invitation fee. Because Paddle is our Merchant of Record, all refunds are processed through Paddle. Where applicable consumer-protection law (including EU/UK law) grants you rights beyond this policy, those rights are unaffected.
1. What You Are Buying
You are purchasing a one-time licence to use the Occavia platform to create and publish a single digital invitation page. Access to the invitation builder and hosting of the live page begin immediately after payment is confirmed.
2. EU / UK Right of Withdrawal (14-Day Cooling-Off)
If you are a consumer in the European Union or the United Kingdom, you normally have the right to withdraw from a digital-content purchase within 14 days without giving any reason (the "cooling-off period").
However, under Article 16(m) of EU Directive 2011/83/EU (and equivalent UK law), you lose this right if: (a) you have expressly requested that delivery of the digital content begin before the end of the cooling-off period, AND (b) you have acknowledged that you will thereby lose the right of withdrawal.
At checkout we ask you to confirm immediate access and acknowledge the waiver of your right of withdrawal. If you confirmed that waiver, we are legally not required to issue a refund on that basis alone. However, we still honour the general goodwill window described in section 3.
3. Our Goodwill Refund Window
Within 14 days of purchase, if you are dissatisfied with the service for any reason, contact us. We will endeavour to resolve the issue first (for example by fixing a technical problem or helping you with the builder). If we cannot resolve it to your reasonable satisfaction, we will issue a refund, provided you have not already shared the live invitation link widely with your guests.
After 14 days from purchase, or where the live link has been widely shared with guests, refunds are offered at our discretion on a case-by-case basis (for example, where there has been a significant technical failure on our part).
4. How to Request a Refund
Email us at zmanistorege@gmail.com with the subject line "Refund Request". Include your order reference number (found in your Paddle purchase confirmation email) and a brief description of the reason for your request.
We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your card issuer.
You may also contact Paddle directly to raise a billing dispute. Paddle's support: paddle.com/help.
5. No Recurring Charges
Occavia charges a single one-time fee per invitation. There are no subscriptions, recurring charges, or automatic renewals. There is nothing to "cancel" in the subscription sense; your invitation page remains hosted for [PLACEHOLDER: state the hosting duration, e.g. "12 months" or "as long as your account is active"].
6. Changes to This Policy
We may update this policy from time to time. The policy in effect at the time of your purchase applies to that purchase.